Website Privacy Policy and HIPAA Practices

Trinity Healthcare Solutions Web Privacy Statement

Trinity Healthcare Solutions, LLC, a Wisconsin limited liability company (“Trinity Healthcare Solutions”), is committed to protecting the privacy of every person who visits the Trinity Healthcare Solutions website so that each person will feel free to gather information, make inquiries/comments, and/or perform bill payment functions on our site. As part of Trinity Healthcare Solutions’ effort to protect the privacy of your personal information while visiting the Trinity Healthcare Solutions site, we created this web privacy statement to inform you of the privacy standards used to ensure the security and confidentiality of your information. The following information details how Trinity Healthcare Solutions uses information that you provide to us via the Trinity Healthcare Solutions website and answers commonly asked questions regarding the privacy of your individual information.

What personal information does Trinity Healthcare Solutions collect?

Trinity Healthcare Solutions does not ask you to provide personal health care information to us through our general public website. We obtain personally identifying information about you only if you voluntarily choose to provide such information via sign in and correspondence with Trinity Healthcare Solutions. If you are a user of Trinity Healthcare Solutions customer or a user programs, you may be asked to provide personal information through those applications. In addition to the general applicability of this Web Privacy Statement to those products and services, use of those applications and any information collected there through, are governed by specific end user agreements, as well as Trinity Healthcare Solutions’ HIPAA Information relating to use and disclosure of individually identifiable health information. Feedback forms used in Trinity Healthcare Solutions correspondence specifically request that you not include personal information such as user names, passwords, social security numbers, and private health information. Correspondence conducted via Trinity Healthcare Solutions feedback forms is stored on a third-party server and then downloaded by Trinity Healthcare Solutions personnel.

How does Trinity Healthcare Solutions protect the security of your information?

Financial information and payment data, including credit card numbers, that you provide to us via the Trinity Healthcare Solutions internet bill payment link is encrypted by using secure socket layer (SSL) encryption technology, which employs a 128-bit encryption system. This information may be accessed only by Trinity Healthcare Solutions employees who maintain password and job-required access rights, and third-party vendors who support Trinity Healthcare Solutions’ billing operations. Additionally, Trinity Healthcare Solutions maintains all personal patient data within the Trinity Healthcare Solutions information system (IS) firewalls that operate on separate Trinity Healthcare Solutions mainframes/servers. The general public may not access these mainframes/servers.

Cookies

Trinity Healthcare Solutions tracks visitors to our website by collecting data elements called cookies. Cookies collected from the Trinity Healthcare Solutions website are used to (1) enable certain functions and tools on this website, (2) assist in the navigation of the website, (3) Track resources and data used on this site, and (4) remember computer settings. Trinity Healthcare Solutions also collects other forms of non-personal information, such as browsers used to access our website, search terms used to find the website, and traffic referrals and links to our website. Cookies are not permanently maintained within our tracking system. You may prevent your computer from accepting cookies by modifying the properties on your web browser; however, stopping your computer from accepting cookies may limit your web browser’s functionality on the Trinity Healthcare Solutions website.

Trinity Healthcare Solutions may use the services of Google Analytics software to analyze traffic to the various Trinity Healthcare Solutions webpages. Neither of these programs creates individual profiles for visitors, nor does Trinity Healthcare Solutions collect any personally identifying information using these services. Data collected regarding site usage is compiled in aggregate to improve the performance of the site. If you do not wish your information to be included in this aggregated data through Google Analytics, you can download and install Google’s “Google Analytics Opt-out Browser Add-on” available here. If you do not wish your information to be included in this aggregated data through Google Analytics modify the properties on your web browser to prevent your computer from accepting cookies, as described above.

Internal Uses

We may use your personal information within Trinity Healthcare Solutions (1) to provide you with the services and products you request, (2) to assist with your questions about our services, billing, payment methods or use of our website, (3) to process or collect payments made in connection with our services to you, (4) to evaluate our services and products and to conduct customer surveys, and (5) to communicate to you about new services and products that may be of interest to you.

Privacy Choices

When you register online for one of our services, you may be given the option of receiving periodic informational/promotional mail or email from Trinity Healthcare Solutions. You choose whether or not to receive correspondence when you provide this information or by changing your preferences within your registration profile or by following the instructions provided in the email at any time. Trinity Healthcare Solutions may utilize email marketing software as a third-party service to manage certain email communications.

Disclosure of Personal Information to Third Parties

We will not give, sell, rent, loan or otherwise disclose any personal information to any third party, unless (1) you have authorized us to do so, (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process, and/or (3) it is necessary to do so in order to protect and defend the rights or property of this website. For example, with your consent, we may disclose your personal information to a third-party vendor that we engage to mail your test results to you. We contractually require such third-party vendors and contractors to comply with strict standards regarding security and confidentiality.

We also may share aggregate, non-personal information about website usage with unaffiliated third parties. This aggregate information does not contain any personal identifiable information about our users.

Internet Links

As a convenience to our site visitors, the Trinity Healthcare Solutions website may contain links to a few sites that may provide useful information. Links contained on the Trinity Healthcare Solutions website that transfer you to a non-Trinity Healthcare Solutions site are not maintained by Trinity Healthcare Solutions and may contain different information and/or different privacy policies from those of our Company. You may review the privacy policies of these websites and/or receive specific information regarding that site’s privacy policies and procedures after leaving the Trinity Healthcare Solutions site. Trinity Healthcare Solutions is not responsible for the content or privacy practices of a non-Trinity Healthcare Solutions website. Trinity Healthcare Solutions does not control, or have any input into, whether our business partners or internet-linked sites use or accept cookies on their sites.

Changes to this Web Privacy Statement

Trinity Healthcare Solutions may alter or make changes to this Web Privacy Statement from time to time when developments occur and/or technology improvements are implemented. When changes are made, we will update our privacy policy and notices. Please review this page periodically to ensure that you are aware of any such updates.

Your Consent

By visiting and using the Trinity Healthcare Solutions website, you are giving your consent to the terms outlined in this Trinity Healthcare Solutions Web Privacy Statement.

Children’s Access

Trinity Healthcare Solutions is committed to the protection of children’s privacy, security, and safety. Our websites are created for an adult audience and are not designed or intended to attract children in any way. We do not knowingly solicit, collect, or accept any information from children on this website.

How to Contact Us

Trinity Healthcare Solutions welcomes feedback and questions regarding our Web Privacy Statement. If you need further information or have questions regarding this document, please contact us at: trinity-hcc.com/contact-us/.

Policy last updated on: November 1, 2017

©Trinity Healthcare Solutions, LLC 2017. All rights reserved.